Privacy Policy
This page is not legal advice. Before the service formally launches, we recommend having it reviewed by a local lawyer.
If this policy changes materially, we will update this page’s date and explain the change at the top.
What we collect and why
We collect the questionnaire answers and email address you submit, the original materials you choose to send, and correspondence needed to prepare and revise your writing. Answers may include names, relationships, memories, pronunciation notes, and subjects to avoid. Please leave out information we do not need.
Your story is used only to prepare and deliver your commissioned writing and requested revisions. We do not publish it or use it for training. We do not sell or rent user information, and we do not use it for advertising.
Payment card information never passes through our hands; Stripe handles it. We do not make audio or video recordings of you or our conversations. The $497 online call is not recorded. A Video Review is a separately prepared commentary recording, not a recording of your call.
How long we keep information
We carry out deletion proactively. You do not need to ask us to start these deletion periods or remove your story when they end.
- Unpaid questionnaires: if you submit answers without paying, we delete them within 30 days of submission.
- Paid orders: within 90 days after the final writing has been delivered and confirmed, we delete questionnaire answers, your original materials, and every copy we hold of drafts, style variants, and PDFs. This also covers story-containing review files and working copies.
- Email correspondence: we delete it within six months after the issue is resolved. Story content and attachments follow the earlier 30-day or 90-day deadline above, even when they appear in an email.
Order records are retained for the period required by applicable tax law. We keep only the minimum fields: email address, order date, package, amount, and refund record. These records contain no story content and are separate from the materials deleted on the schedule above.
Deletion covers the stored submission in the Formspree dashboard as well as email, attachments, local files, cloud working files, and copies or backups we control. Deleting only the notification email is not sufficient. Payment providers may retain their own transaction records under their legal obligations.
The services involved
Questionnaire submission and checkout are not connected in this version. The following services are designated for launch; Cloudflare Web Analytics is not enabled in this version.
- Cloudflare: website hosting and forwarding messages sent to hello@vowgenie.com.
- Formspree: receiving questionnaire submissions and passing them to us for writing.
- Stripe: processing payments and returning refunds to the original payment method.
- Cloudflare Web Analytics, if enabled: measuring aggregate website use without cookies or tracking individuals.
- Google Fonts: delivering the site’s fonts to your browser, which sends the network information needed to request them.
Hosting and form providers can process technical request information, such as an IP address, to operate and protect their services. Service processing may take place outside your country. This site does not add advertising trackers.
Your choices and requests
You may ask to see, correct, or delete the information we hold about you by emailing hello@vowgenie.com. We may need enough information to match your request to the right order. If you request deletion while writing is in progress, we will explain how that affects completion.
We will explain if minimal transaction records must remain for tax obligations; those records will not contain your story. You can ask about the handling of a particular file or submission without sending your whole story again.