Refund Policy

A full refund for the whole order

You can request a full refund within 30 days of payment, without giving a reason. This applies to every writing package. You do not need to show that a sentence was wrong, explain why your plans changed, or prove that the writing was not suitable.

The refund includes the whole amount you paid: the $49 writing package, the $197 Video Review package, or the $497 Line-by-Line Rewrite package, plus any $29 rush fee. Completed rush delivery, a video review you have already watched, and an online call you have already attended are all included. A $497 order is still fully refundable after the online call has taken place. We make no deduction for work already delivered or services already used.

How to ask

Within 30 days of payment, email hello@vowgenie.com and write “I want a refund.” That sentence is enough. No reason, questionnaire, or retention pop-up is required. You can also reply to your order email so the request stays with the right conversation.

If the problem is that we did not get the writing right, we are willing to offer one free rewrite in addition to your two included revision rounds. You can read the rewrite and then decide whether you still want a refund. This is entirely optional. If you decline it, we proceed with the refund immediately; trying a rewrite is never a condition and will not be used to delay your refund.

A request made within the 30-day window remains eligible if you choose that extra rewrite and review it afterward. The optional rewrite does not turn your refund into credit, reduce the amount, or require you to place another order.

When the money returns

We process the full refund to your original payment method within three business days of your request. If you choose the optional rewrite first, we process it within three business days after you tell us you still want the refund. We send an email when the refund has been issued.

Stripe then sends the refund through the payment system. Your card issuer usually takes five to ten business days to show the money in your account. The arrival date is determined by the issuing bank; our three-business-day processing time is separate from that bank processing time. If the credit has not appeared after ten business days, reply to the refund email so we can help trace it.

Rights after a refund

Once the money has been refunded, you must not continue to use the delivered writing at your wedding or any other occasion. Copyright in that commissioned writing belongs to VowGenie. Your own memories, facts, and original materials remain yours; this rule concerns the writing delivered by the service.